I am now stuck without a cake for a birthday party today. The ONLY reason why this company has any good reviews is because they are the ONLY company that does these custom cakes in the area. As a successful business owner myself. I pride myself on the customer service we provide.
The owners are amazing people.
Pat
Will not return!!!! Customer is ABSOLUTELY NOT always right! They were rude. And when I asked if they could put my daughters name on (special order) bday cake, I was told no and talked down to. Not to mention, the cake was not even what I requested. Awful customer service. Not the best fodant work, and steep prices.
GREAT customer service!!!!! I order all my cakes here for my employees birthdays, Thanksgiving, & Christmas.
They sold the custom cake I pre-ordered a over week prior to another customer. It said Happy Birthday James! They told me they took the writing off and sold it to another customer. I was unable to make it by close (at 1pm) on Thursday for a cake I needed on for a birthday party on Friday due to a family emergency. I was on the way to their store first thing Friday morning and called to tell them I would be there in a few moments. The owner said "It's gone." and that was it. I literally laughed thinking he was joking. The owner said it happens all the time where people order a cake and then never show. I would have HAPPILY paid for it up front - but they said no they don't operate that way, that they trust their customers will eventually show. Clearly they don't. My advice to the business - take payment upfront so you don't end up with business loss and UNHAPPY customers.
WORST Customer Service
Bottom line: I wouldn't trust this company, especially if it's for an important occasion.
Thanks so much.
Delicious cake, reasonably priced, great customer service! They managed to get my son's birthday cake ready even with short notice. Thanks so much!
Love me some Slice of Heaven! They have the best cakes! Never had a bad experience, always friendly.
Slice Of Heaven Bakery is a US Bakery based in Grants Pass, Oregon. Slice Of Heaven Bakery is located at 1606 Dowell Rd, Grants Pass, OR 97527, USA.
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