Service is wonderful!! Tracy and her team are so warm and friendly - love visiting the store and seeing all the beautiful gifts and floral arrangements that are available. Thank you all for being such a wonderful and friendly local florist! You will certainly be pleased with the service so help support our local businesses!
They did a timely and very nice arrangement.
Best flower shop around!!! They have never let me down and continue to impress me. You will never find better service, or better quality anywhere else.
Low standards and poor customer service. I ordered an arrangement over the phone from Rogue River Florist right before Christmas for my boyfriend's parents. I knew the area was having weather problems. When I called and spoke to Sandy, she confirmed that they had power and still had plenty of flowers. When it sounded as if they may not have enough flowers to make a larger arrangement, I selected a smaller one from a picture on the website as Sandy and I looked at the website together. The website picture showed 5 large roses, some spray roses (smaller), carnations, and some evergreen with a decorative vase. Sandy told me they would replace spray roses (they were running low) with other flowers to raise the value to what I was paying. My boyfriend sent me pictures of the arrangement that arrived and it was a horrific mishmash of a few carnations, 2 roses, and evergreen branches sticking out all over the place jammed in a container. When I called to complain, Sandy said she could send out a few more roses but it looked fine to her when it went out and she did not believe it only had 2 roses. She was unfriendly, unhelpful, and unwilling to make it right. She actually said to me, "This is crazy! They looked fine to me." I said they should send an alternative arrangement but her excuse was that they did not have another decorative vase that she claimed cost $25. She was not willing to sacrifice another glass vase to replace the arrangement. I offered to let the driver take the ugly arrangement and put the new arrangement in the alleged $25 vase. It's 2 days later, the additional roses have not been sent so far. It's pretty pitiful and surprising for a small town.
Summary: Go to any other florist or go through a big company so you have some recourse. If you use this florist, consider yourself forewarned. They have pitifully low standards for flower arrangements and customer service and will not deliver what is pictured on their website. Also, their delivery charges are higher than advertised on their website.
Service was amazing!!! Tammy did a wonderful job on my wedding flowers. The variety of flowers along with the variety of colors that were used, was everything I wanted and more:) She even made me an extra boquet for me to toss. Thank you for helping make my day even more beautiful.
Rogue River Florist Gifts is a US Florist based in Grants Pass, Oregon. Rogue River Florist Gifts is located at 789 NE 7th St, Grants Pass, OR 97526, USA.
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