Thank goodness there's a home Depot here now. The staff is not friendly or very knowledgeable
Home Depot is busy and big, but you can always manage to find someone pleasant and willing to help
So the Funny thing about a Big Box Store is, no matter what you want, there's often no one to assist you in finding it! Anyway, today I was driving by my local Grover ESP Store and popped in for some WD40. Of course, they do not sell this product, but other than sending me packing, the chap chatting me up, discerned my need were minor, and loaned me the can of the Store Bench. Off the Bench in the back he loaned me a can to use. Now that's reason number 89 why I went there in the 1st. Place..
Staff is RUDE. You will NOT be talked to unless you have a number, AND it is your turn. They will not look your way or acknowledge you. Not the guy behind the desk, or the cashiers. You cannot even ask a simple yes or no question.
I also appreciate that the employees have remained the same for many years, several I recognize from 12 years ago. Gotta mean that owners can't be too bad. Mostly I enjoy that I've been able to get what I need in a friendly, fair place without a huge amount of marketing in every aisle, just the parts. If I need help, I take a number.
Lol, read other reviews saying staff is rude because they won't let you cut in line to ask your own questions. I know the feeling, but seriously, think about it. There are still people around the store and when it's not busy anyone will answer. Instead of walking back to customer service, waiting for someone to call someone to go to your department and them maybe showing up, you have the option right when you enter to take a number (if busy) if you are going to need help. A quick yes/no on whether they carry something is often best done by phone.
One guy did come in after a long while, but David, who was at the counter was the worst!
So they don't all know everything about plumbing and electricity, but generally know their products and freely admit what they don't and ask someone else. All are friendly, some sassy in the best way (you know who you are, you cashiers - one told me she spent years in a monastery to learn to measure wire by the foot). They've mostly had all the parts I need for projects and work, and prices are competitive or better than big box places. Also, the shelves are not stacked with the same products over and over, maybe different sizes, the way big box places often are. They actually have the same amount of different things or more in many cases and they don't rip you off on little things (cheap rain gutters but the brackets and caps cost twice each what the gutter cost, like at some depot places).
The first time I went in, I did not know about the number system. I stood around waiting and watching for about half an hour and when I stepped in to ask something, they told me to take a number. There were about 5 people that walked in while I waited.
Do yourself a favor. Stay Away From This Place!
Do Not Come Here unless you do not care about manners or have nothing else to do but stand around and wait for ONE guy to take care of the whole store full of customers, AND help other employees when they have issues.
I should of went too Home depot, at least they answer the phone when you call.Grover 's transfers me too lighting department twice, and no one picks up. I ordered a bathroom light fixture 2 1/2 weeks ago. Still hasn't came in . Now wondering if they even ordered it. Very disappointed in their services. Home depot from now on.
Went in again, and it was just as bad. I asked an employee a question, and it was the same thing. I need to take a number!! Really!!!! OMG!!!!!!!
Grover Electric Plumbing Supply is a US Hardware Store based in Grants Pass, Oregon. Grover Electric Plumbing Supply is located at 1001 Rogue River Hwy, Grants Pass, OR 97527, USA.
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