Mike Smith was so much more than the greatest car salesman we could have wished for. He drove out to us on the spot, played with our son until the camp was broken down, shuttled all of us into town, and not once did he try to push us into something we weren't looking for.
Technician
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First time buying a car away from private party sales.
Bad news here. The customer is the enemy, now that ownership has changed from the Wheeler family to a larger out of town group of dealerships. The service department will charge more than anyone else in town. I went in for wheel bearings which typically range from 400 to 650. Grants Pass Toyota completed the work in 2 hours but charged me for 4.5 hours which totalled $795.00. I complained and they grudgingly reduced the price to $700. They also noted a leak in my power steering column. I had no previous leak in my power steering column. If I experience a problem with power steering within the next couple of months I won't go to Grants Pass Toyota for repair? Did they create the leak? 0 stars if I could. Many other good mechanics in Grants Pass who are incented to provide a fair deal. Don't patronize this organization.
My experience at Grants Pass Toyota was very good. I bought a car a couple weeks ago and Grants Pass Toyota was very helpful throughout the whole process. They worked diligently to get me the car I wanted and I am extremely happy with my purchase. Shout out to Tom Weldon for excellent service and to all the rest of the staff for helping make this customer happy.
I was pleasantly surprised by the “our best price” system. The vehicles weren't marked for haggling. They had what you pay on the tag, not marked up to try and scam you like a traditional dealership. I paid under blue book for a 2015 Nissan with only 2,000 miles! What a company. When we buy our next car we will definitely be making the trip down to Grants Pass Toyota.
AJ, in Parts dept. is the perfect example of what AMAZING customer service looks like. He was nothing but professional and polite. I hope GP Toyota recognizes their HARD working employees, for they are the ones who make this business successful.
Do yourself a favor and start here.
Grants Pass Toyota was the light at the end of the tunnel for us. My fiance, one year old son, dog and I broke down two hours into a road trip. The head gasket blew on our trusted road trip vehicle. We luckily were able to limp the car to Sunny valley RV Park and Campground. We decided the best option was to try to buy a car rather than rent one as we were already planning on a new family car.
I took my SUV into Grants Pass Toyota to get a Full Car Detail and let me tell you - they nailed it! My car looks so beautiful and I was so impressed with their ability to get all the dog hair out of the carpet. This place knows what's up when it comes to details and I will definitely be visiting them next time I need one. THANK YOU SO MUCH, GUYS! :)
Peter Block
Grants Pass Toyota is a US Car Dealer based in Grants Pass, Oregon. Grants Pass Toyota is located at 375 Redwood Hwy, Grants Pass, OR 97527, USA.
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