Within this time of dealing with Active Appliance- I seen many unprofessional and scam artist techniques. Beware of purchasing from them. I am sure this Maytag fridge was put right back on their sales floor to sell to the next suckers. Refer to Yelp, as there are more accurate reviews there and ones similar to our story. Unfortunately this is not the only unsatisfactory experience we had with Active. We should have known better and only hope to warn other potential customers. Save yourself the grief and purchase from a chain store in town like Sears or Home Depot.
Beware of Purchasing Used “Refurbished” Appliances
This business cannot be recommended in good faith. Unfortunately we should have gone with a bigger company & spent a tad more and avoided trying to support local in this case. Their communication is lax, their appliances are fixed long enough to work to sell and make money. This is all too bad given that we initially went here since knowing some of the family associated with this business. Knock on wood our 2nd refrigerator from them (the first one stopped working right away & had to be replaced) still works after EXTENSIVE work done to it post buying. Our dishwasher does NOT. I tried to get a hold of them to look at it when it was under warranty. These items were purchased last Thanksgiving break. A year has not gone by. I found the part that I am pretty sure it needs online for reasonable. Active doesn't want to deal with it, and is too expensive supposedly for them. Really it should be fixed. Do yourself better and take your time and money elsewhere.
Purchased a “refurbished” Maytag French Door Refrigerator with Freezer on bottom. A week into having the fridge and after having a prior verbal dispute over the phone with the delivery guy/ Installer; Elija, and the sales men within the store, the fridge was reaching temperatures up 68 Degrees in mid-July. With purchasing a refurbished appliance, we had a 6 month warranty. When Elija returned to my home, he seemed to already know that the problem was a blown control board which is the brain of the operation to the fridge. At first they told me this was a “$300” part, but then it was no longer made. After a two minute analysis of the ruined fridge, Elija began to bring up the verbal dispute between himself and my husband over the phone- which had to do with his incompetency to hook up the water line to fridge and had nothing to do with the temperature issue. As a pregnant woman with my toddler in the home, Elija and I engaged in a hostile thirty minute argument about my husband insulting him and calling him a “retard” for not hooking up the water line. He stated that we were “bad customers” and we didn’t know how to do business. After he exited my home in an unprofessional manner, I called the store crying and had to beg for a refund and to no longer do business with them. The next day they had a compromise of “upgrading” us to a different “refurbished” fridge because the Maytag control board is no longer made. I went to the store and looked at what they considered an upgrade and I was unsatisfied and wanted out of business with them. I had to hunt down Marvin- who is the owner and father of the family business, who the sales men tried their hardest to keep me and my husband from contacting. After two weeks of having the fridge and fighting with this joke of a business, my husband and Marvin reached a verbal agreement to refund our money, while they kept our $40 delivery fee and we would remove the fridge from our home and have it waiting on the porch. When we returned to the store that evening to swipe our credit card for the refund, they had deducted an addition $30 for picking up the fridge.
The guys here are great, and prices are fair. Great home town appliance store with terrific on-site service.
Active Home Furnishings is a US Lodging based in Grants Pass, Oregon. Active Home Furnishings is located at 605 SE 7th St, Grants Pass, OR 97526, USA.
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